Creality Promo + Retail, Inc. is dedicated to providing you with a superior level of service. If you have any questions, comments or concerns, please contact your dedicated MedtronicShop.com team at:
- Phone: 800-556-6313
- Email: medtronic@crealitypromo.com
- Hours: Monday - Friday, 8am to 5pm CST
- Please note that our office is closed on the following holidays:
- New Year's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the Day After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve
- NOTE: If the holiday falls on a Saturday, we are closed the preceding Friday. If the holiday falls on a Sunday, we are closed the following Monday.
- Please note that our office is closed on the following holidays:
WHO IS CREALITY PROMO + RETAIL?
Creality Promo + Retail is a full-service, advertising specialty agency offering branded merchandise, custom apparel, print, awards, online company stores, on-site company stores, and uniforms to organizations worldwide. Creality also provides full-service warehousing, kitting, and fulfillment solutions to support their core service offerings.
WHAT DOES CREALITY PROMO + RETAIL DO FOR MEDTRONIC?
Creality provides Medtronic's Onsite Retail Store, Online Company Store, Special Order Branded Merchandise, Apparel, Awards, Print, Signage, Displays, Custom Products and more!
Our Medtronic Onsite Company Store is located at the Mounds View Medtronic corporate campus and sells everything from Gifts, Snacks, and Beverages to Medtronic Branded Apparel and Merchandise. Creality manages both the onsite company store and online company store, though the two entities are run separately.
Our Online Company Store, MedtronicShop.com (also found on Ariba), offers Medtronic branded apparel and merchandise two different ways:
- ReadyShip!: Apparel + Merchandise that is in stock and shipped same business day if ordered by 12pm CST (Business Days). Orders placed after 12pm CST (Business Day) will ship the next available business day.
- On-Demand + Customizable: Apparel + Merchandise that is produced On-Demand, or as ordered, and will ship within 10 business days after the order is submitted.
Please note that all orders with both ReadyShip! and On-Demand items will be shipped separately. The delivery date will be after production + transit time to destination. Choosing an expedited shipment method does not expedite production. Please reach out to Customer Service with any questions at medtronic@crealitypromo.com or 800-556-6313.
Our Special Order Request capabilities come in handy for those looking to purchase Branded Merchandise, Apparel, Print, Awards, and Custom Pieces not available on MedtronicShop.com and/or through our Onsite Company Stores. Special Orders are great for specific verbiage customization needs, completely custom products, special event or themed drive-times, and special packaging/print needs. Please click here to learn more about special orders.
ARIBA/PO AND CREDIT CARD PURCHASES WITH CREALITY PROMO + RETAIL.
MedtronicShop.com (external credit card site) and Creality catalog within Ariba/Guided Buying are the same; the only difference is how payment is made. Please see details below:
To access Creality's Medtronic catalog and purchase via credit card, visit MedtronicShop.com.
- The following Corporate Card purchasing types are allowed/not allowed*:
- Corporate Card ("T&E") - Only for expenses such as travel, entertainment and meals.
- This card is NOT permitted for branded merchandise purchases other than for MDT Diabetes buyers, since they are not in the same Ariba system.
- Corporate Meeting Cards - For full-time meeting planners or employees that arrange meetings regularly for larger groups
- This card is permitted for branded merchandise purchases
- Personal Credit Card - Always permitted for branded merchandise purchases. We accept American Express (AMEX), Discover, MasterCard and Visa.
- Corporate Card ("T&E") - Only for expenses such as travel, entertainment and meals.
*ALL CREDIT CARD PURCHASING RULES ARE DETERMINED BY MEDTRONIC PROCUREMENT AND FINANCE
To access Creality's Medtronic catalog through Ariba/PO Corporate Purchases, visit purchasing.medtronic.com. Please see our PDF guide on how to access our catalog within Ariba here.
If your group/portfolio is not connected to the Ariba system (ex. Diabetes, Recent Acquisitions, International Orders, etc.), you will need to request a PO from your Purchasing Department with a screenshot of your shopping cart. Send both your PO and screenshot of your cart in an email to medtronic@crealitypromo.com for assistance in processing.
*If you're initiating an order before a PO has been created within Ariba in order to achieve a needed delivery date, please provide an approved Medtronic PO number as soon as possible. PO invoices cannot be submitted to Medtronic's AP Department for payment without an approved Medtronic PO number. Approved Medtronic POs are 10 digits in length and start with 42XXXXXXXX.
Special Orders (non-MedtronicShop items) - Contact medtronic@crealitypromo.com with your special order needs.
- PO/Corporate Purchases - If your group is connected to Ariba, visit purchasing.medtronic.com and enter a Promotional Items Request Form from the Sales Order Acknowledgement you received from your dedicated Creality Account Manager. If your group is not connected to Ariba (ex. Diabetes, Recent Acquisitions, International Orders, etc.), you would need to request a PO from your Purchasing Department from the Sales Order Acknowledgement provided by your dedicated Creality Account Manager.
WHEN DO I CONTACT CREALITY PROMO + RETAIL?
Here are some times when you may want to reach out to our Dedicated Medtronic team:
- Ordering items on MedtronicShop.com with additional personalization/text
- Ordering items not on MedtronicShop.com
- Questions related to items or the ordering process
- Requesting rush production/shipping on orders
- Requesting a return
CAN I ORDER ITEMS FOR PERSONAL USE?
Medtronic employees may take advantage of the negotiated pricing for personal purchases from MedtronicShop.com by using their personal credit card at checkout.
HOW DO I ORDER CUSTOMIZED APPAREL ON MEDTRONICSHOP?
MedtronicShop now offers the ability to order customized apparel right on the site. Products that can be customized will have a "CUSTOMIZABLE" label at the bottom of the product image when browsing products. For instructions on how to order, please click here.
HOW DO I PLACE A SPECIAL ORDER?
Can’t find what you’re looking for on MedtronicShop.com for a specific event or initiative?
For creative ideation and questions around special order needs for your next meeting, event, campaign and more, please contact your dedicated Medtronic Account Team and we’ll do the work for you!
Phone: 800-556-6313
Email: medtronic@crealitypromo.com
Following are some key questions they will have:
- Business unit you are with (Cardiovascular Portfolio [CVP], Medical Surgical Portfolio [MSP], Diabetes Portfolio, Neuroscience Portfolio [NSP], Global Operations/Global Marketing [GOM], etc.)
- General idea of the item(s) you are looking for
- Quantity needed per item
- Budget that's either per item or overall for the entire project
- Date you need the item(s) delivered on by end of business day
- Location the item(s) will be shipped to
- If invoices will be paid via credit card or via Medtronic PO
Having these pieces of information assists us in ideating the most creative options that meet your needs, timeline, and budget.
HOW DO I ORDER LARGE QUANTITIES?
If you are ordering quantities larger than the quantity price breaks on our site, or quantities that exceed what's available on our site, please contact your Customer Support team at medtronic@crealitypromo.com or 800-556-6313 and they can assist you with your order.
WHY IS MY SHIPPING ADDRESS NOT WORKING?
MedtronicShop.com uses UPS address validation. Please make sure your address is correct, and that you do not have any spaces after your street addresses are complete, and the shipping city is complete. If you run into any issues, please contact the Customer Support team at medtronic@crealitypromo.com or 800-556-6313.
HOW ARE MY ITEMS SHIPPED?
All ReadyShip! items are shipped the same business day if ordered by 12pm CST and if after 12pm CST, the following business day. On-Demand items are produced on-demand, or as ordered, and ship within 10 business days. All orders with both ReadyShip! and On-Demand items will be shipped separately. The delivery date will be after production + transit time to destination. Choosing an expedited shipping method does not expedite production. When ordering through the catalog within Ariba, we are shipping via UPS Ground by default for domestic orders and UPS Worldwide Expedited by default for international orders per Medtronic Procurement's direction. Please reach out to our Customer Support team at medtronic@crealitypromo.com or 800-556-6313 with any questions.
CAN MY ORDER SHIP INTERNATIONALLY/OUTSIDE OF THE UNITED STATES?
All items can be ordered to ship to all locations outside of the United States. Please note that all customs/duties/taxes are payable by the receiver at the time of delivery. For orders shipping outside the United States, please get confirmation from your Trade Compliance/Operations team that the items ordered can be delivered. Foodware, electronics, and textile items may have regulations that could prevent delivery. Please reach out to our Customer Support team at medtronic@crealitypromo.com or 800-556-6313 with any questions.
HOW DO I RETURN AN ITEM/ORDER?
On Demand, Customizable and Discontinued apparel and/or merchandise is non-returnable, unless the item(s) are defective and photos showing the defect are provided. Products are labeled On Demand and Customizable in the product image and are custom produced as they are ordered. Please be sure to look at size charts for apparel items, and review your order’s shopping cart carefully before checking out to avoid errors.
ReadyShip! items are returnable within 30 days of receiving the order, so long as they are not noted as discontinued, and have not been used, worn, or laundered. These are items that can be restocked. You are responsible for the shipping of items back, and once we receive them, we will process a refund for the merchandise received to the payment method used at checkout.
Please note if apparel and/or merchandise is returned that is outside of our returns policy, refunds will not be processed. To start the returns process, please reach out to our Customer Support Team at medtronic@crealitypromo.com or 800-556-6313.
WHAT HAPPENS IF MY SHIPMENT IS LOST OR DAMAGED?
Creality is not responsible for lost, held, damaged, or stolen packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information. We will do our best to assist you in resolving the issue with UPS/FedEx. If you have a shipment issue, please reach out to medtronic@crealitypromo.com or 800-556-6313.